John Hancock Financial Services Inc. is a financial services company that provides insurance and investment products and services to retail and institutional customers, primarily in North America. The Company operates its business in five segments. Two segments serve primarily retail customers and two segments serve primarily institutional customers. John Hancocks retail segments are the protection segment and the asset-gathering segment. Its institutional segments are the guaranteed and structured financial products segment and the investment management segment. The Companys fifth segment is the corporate and other segment. In November 2003, the Company sold its group life insurance business, which was part of the corporate and other segment, to MetLife, Inc.